bajee9 Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") applies to bajee9 ("bajee9", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to all individuals ("you", "your", "the Player") who visit, register on, or interact with the bajee9 platform at bajee9.net. By creating a bajee9 account or using any part of the bajee9 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

bajee9 takes its data protection obligations seriously. We process personal data only for legitimate, specified purposes, retain it only for as long as necessary, and apply appropriate technical and organisational safeguards to protect it from unauthorised access, loss, or misuse. This Policy is intended to give you full transparency over how your information is handled from the moment you first visit bajee9.net.

This Policy covers all personal data collected through the bajee9 website, mobile-optimised platform, customer support channels (including live chat and email), and any promotional communications sent by bajee9. It does not apply to third-party websites that may be linked from bajee9.net; bajee9 is not responsible for the privacy practices of those third parties.

Changes to This Policy

bajee9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, bajee9 will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. The "Last Reviewed" date at the top of this Policy will always reflect the most recent revision. Continued use of bajee9.net following any update constitutes your acceptance of the revised Policy.

Contact for Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to bajee9's handling of your personal data, please contact bajee9's support team directly. Email enquiries should be sent to [email protected]. bajee9 aims to respond to all privacy-related enquiries within five (5) business days.

Data We Collect

bajee9 collects personal data from you directly (when you register, complete KYC verification, or contact support), automatically (through cookies and platform analytics), and from third-party sources (such as payment providers and identity verification services). The categories of personal data bajee9 may collect are set out below.

Registration & Account Data

When you create a bajee9 account, we collect the information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify that you are aged 18 or above)
• Residential address, including city, district, and postal code
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka / BDT)

Identity Verification (KYC) Data

bajee9 operates a Know Your Customer (KYC) verification process. To verify your identity and age, bajee9 may request copies of official documents, which may include your National Identity Card (NID), passport, or driving licence. We may also request proof of address documentation and, where applicable, evidence of the ownership of the payment method you use on bajee9. KYC documents are handled with the highest level of care and are used solely for verification and compliance purposes.

Financial Transaction Data

bajee9 collects records of all financial transactions conducted through your account, including deposits, withdrawals, bonus credits, and wagering activity. This includes the payment method used (such as bKash, Nagad, Rocket, or Upay account references), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction status. bajee9 does not store full payment card numbers or complete mobile financial account credentials — such sensitive payment data is handled by our regulated payment partners.

Gaming & Betting Activity Data

bajee9 retains records of your gaming and betting activity on the platform. This includes game sessions, wager amounts, game outcomes, bonus usage, and participation in promotions. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

Technical & Device Data

When you access bajee9.net, we automatically collect certain technical information about your device and connection. This may include your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited on bajee9.net. This data is collected to ensure platform security, detect fraud, and improve the user experience.

Summary of Data Categories

How We Use Your Data

bajee9 processes personal data only where there is a legitimate basis for doing so. The purposes for which we use your data, and the corresponding basis for processing, are described below.

Account Management & Service Delivery

The primary purpose for which bajee9 processes your personal data is to create and maintain your player account and to deliver the gaming, betting, and payment services you have requested. This includes processing deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, crediting bonuses, managing your betting activity, and providing access to bajee9's game catalogue — including live cricket betting, slots, and live casino products.

Identity Verification & Fraud Prevention

bajee9 uses identity and financial data to verify that you meet the eligibility requirements set out in our Terms & Conditions (including the 18+ age requirement), to confirm the ownership of payment methods used on the platform, and to detect and prevent fraudulent activity, money laundering, and other financial crimes. These activities are necessary for the safe and responsible operation of the bajee9 platform.

Responsible Gaming Monitoring

bajee9 analyses gaming activity and account behaviour data to identify players who may be displaying signs of problematic gambling. Where such indicators are detected, bajee9 may reach out proactively to offer responsible gaming tools, including deposit limits, time-out periods, and self-exclusion. This processing is carried out in the interest of player welfare and is a core part of bajee9's responsible gaming commitment.

Customer Support

When you contact bajee9 support via live chat or email, we process the personal data you share (including your account details and the content of your message) in order to understand and resolve your enquiry. Support communications may be retained for quality assurance, staff training, and dispute resolution purposes.

Marketing Communications

Where you have provided explicit consent, bajee9 may use your contact details to send you promotional communications about new games, bonuses, seasonal offers (such as BPL cricket promotions or Eid special offers), and platform news. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or by contacting bajee9 support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the bajee9 platform.

Platform Analytics & Improvement

bajee9 uses aggregated and anonymised technical and gaming data to analyse platform performance, identify areas for improvement, and develop new features. This analytical processing does not involve making decisions that affect individual players on a personal basis.

Data Sharing & Disclosure

bajee9 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. However, bajee9 may share your data with a limited range of third parties where necessary to operate the platform, meet legal obligations, or protect the safety and security of the bajee9 community.

Payment Service Providers

In order to process deposits and withdrawals, bajee9 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The data shared is limited to what is strictly necessary to complete the transaction. These providers are subject to their own privacy policies and data protection obligations.

Identity Verification Partners

bajee9 may engage third-party identity verification and KYC service providers to assist in verifying the identity and age of players. These partners process personal data (including copies of identity documents) on behalf of bajee9 under strict contractual obligations that prohibit them from using your data for any purpose other than the verification services they provide to bajee9.

Game Content Providers

Games available on bajee9 are supplied under licence from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Certain technical data (such as a player session identifier) may be transmitted to these studios to enable game functionality and to record game results. No directly identifiable personal data (such as your name or contact details) is shared with game studios beyond what is technically required for game operation.

Legal & Regulatory Disclosure

bajee9 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or other legal process. bajee9 will take reasonable steps to notify affected players of such disclosures where legally permitted to do so.

Cookies & Tracking Technologies

bajee9 uses cookies and similar tracking technologies on bajee9.net to provide a functional, secure, and personalised platform experience. A cookie is a small text file placed on your device by a website you visit. Cookies are widely used to make websites work efficiently and to provide information to website operators.

Types of Cookies Used by bajee9

• Strictly Necessary Cookies: These cookies are essential for the bajee9 platform to function correctly. They enable core features such as user authentication (keeping you logged in), session management, and security protections against cross-site request forgery. The platform cannot function properly without these cookies.
• Functional Cookies: These cookies allow bajee9 to remember your preferences and settings — such as your preferred language, display options, or recently played games — so that your experience feels consistent across visits.
• Analytics Cookies: bajee9 uses analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues may arise. This data is collected in aggregated, anonymised form and is used solely to improve the platform.
• Security Cookies: Certain cookies are deployed specifically to support bajee9's fraud detection and account security systems. These cookies help bajee9 identify unusual account activity and protect the platform from automated attacks.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will significantly impair your ability to use the bajee9 platform — in particular, you will not be able to remain logged in or complete financial transactions. Disabling analytics or functional cookies will not prevent you from using bajee9, but may reduce the quality of your experience.

For guidance on managing cookies in your specific browser, please refer to your browser's official help documentation. bajee9 does not provide browser-specific support for cookie management.

Data Retention

bajee9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the delivery of platform services, compliance with legal and regulatory obligations, resolution of disputes, and enforcement of bajee9's Terms & Conditions. The specific retention period applicable to each category of data is guided by the nature of the data and the purpose for which it is held.

Active Account Data

Personal data associated with your active bajee9 account — including identity data, contact data, financial transaction records, and gaming activity logs — is retained for the full duration of your account's active status. This data is necessary to provide platform services, process withdrawals, manage bonuses, and maintain accurate account records.

Post-Closure Retention

Following the closure of a bajee9 account — whether initiated by the player or by bajee9 — certain categories of personal data will be retained for a further period as required by applicable law and platform policy. Financial transaction records and KYC documentation are typically retained for a minimum of five (5) years following account closure to meet anti-money laundering and record-keeping obligations. After the applicable retention period has expired, data is securely deleted or irreversibly anonymised.

Support & Communication Records

Records of customer support interactions, including live chat transcripts and email correspondence, are retained for a period of two (2) years following the date of the interaction. This retention period supports dispute resolution, staff quality assurance, and the investigation of complaints or fraud reports.

Your Privacy Rights

bajee9 respects your rights in relation to your personal data. Subject to applicable law and certain conditions, you have the following rights with respect to the personal data bajee9 holds about you.

Right of Access

You have the right to request a copy of the personal data that bajee9 holds about you. bajee9 will provide this information in a readable format within a reasonable timeframe following receipt of a verified request. bajee9 may ask you to confirm your identity before fulfilling an access request.

Right to Rectification

If any personal data bajee9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account information (such as your contact email and residential address) directly through your bajee9 account settings. For corrections to identity or KYC data, please contact bajee9 support.

Right to Erasure

In certain circumstances, you have the right to request that bajee9 delete your personal data. bajee9 will consider such requests on a case-by-case basis. Please note that bajee9 is not always able to fulfil erasure requests in full — in particular, where the data is required to meet legal retention obligations, to enforce the Terms & Conditions, or to resolve an open dispute or investigation.

Right to Restrict Processing

You may have the right to request that bajee9 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data held, or where you object to processing that bajee9 is carrying out on the basis of legitimate interests. During a restriction period, bajee9 will continue to store your data but will not actively process it beyond what is strictly necessary.

Right to Data Portability

Where bajee9 processes your personal data on the basis of your consent or in the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format. You may also request that bajee9 transmit that data directly to another service provider where technically feasible.

Right to Object to Marketing

You have the right to object to bajee9 using your personal data for direct marketing purposes at any time, without providing a reason. You can exercise this right by updating your marketing preferences in your bajee9 account settings or by contacting support at [email protected]. bajee9 will act on your objection promptly and will not use your data for marketing purposes thereafter.

Exercising Your Rights

To exercise any of the rights described above, please contact bajee9 support via live chat or by emailing [email protected]. bajee9 will respond to all verified privacy rights requests within a reasonable period. bajee9 may ask you to verify your identity before processing your request in order to protect the security of your personal data.

Data Security

bajee9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures are proportionate to the nature of the data held and the risks associated with its processing.

Technical Safeguards

All data transmitted between your device and bajee9.net is protected using industry-standard 256-bit SSL (Secure Sockets Layer) encryption. Passwords are stored in hashed form using a strong one-way algorithm — bajee9 staff cannot access your plain-text password under any circumstances. Access to sensitive player data within bajee9's internal systems is restricted on a strict need-to-know basis and is protected by role-based access controls and multi-factor authentication for staff.

Organisational Safeguards

bajee9 staff who handle personal data are subject to confidentiality obligations and receive regular training on data protection best practices. bajee9's data processing procedures are reviewed periodically to ensure they remain appropriate and effective. Third-party service providers who process personal data on bajee9's behalf are required to enter into data processing agreements that impose equivalent data security obligations.

Security Incident Response

In the event of a personal data breach that is likely to result in risk to affected players, bajee9 will take prompt steps to contain the breach, assess its impact, and notify affected players as required. bajee9 maintains an internal incident response procedure to ensure that breaches are handled quickly and effectively.

Your Role in Security

While bajee9 takes extensive steps to protect your data, account security is a shared responsibility. bajee9 strongly recommends that you use a strong, unique password for your bajee9 account, enable two-factor authentication (2FA) where available, and never share your login credentials with any third party. If you suspect that your account has been compromised, contact bajee9 support immediately at [email protected].

This Privacy Policy was last reviewed and updated on 1 January 2026. bajee9 reserves the right to update this Policy at any time, with changes taking effect upon publication at bajee9.net/privacy-policy.